Wilson Tsai · Résumé
HR Section Manager · 9+ Years People Operations & Transformation
Professional Summary & Operating Context
~30 employees · Pharmaceutical distribution / PIC/S GDPHR Section Manager operating as a sole HR functional owner supporting approximately 30 employees across office and field roles. Combines full-spectrum functional ownership—spanning employee relations, role-based compensation benchmarking, performance review workflows, payroll and attendance processes, and statutory labor compliance—with practical data modeling and digital tool development to turn ambiguous operational friction into governed, adoptable systems.
Career Progression (2017–Present)
Career Milestones & ProgressionHR Section Manager / GDP Compliance Officer
Sole functional HR manager supporting ~30 office and field employees. Full functional ownership across employee relations, compensation framework, performance evaluation workflows, payroll/attendance operations, labor compliance, and internal digital tools.
HR Supervisor / GDP Compliance Officer
Expanding operational ownership, process redesign, role-based compensation benchmarking, evaluation workflow structuring, and cross-functional coordination.
HR Specialist / GDP Quality Assurance
Deepening HR responsibility, employee relations case resolution, attendance data audits, policy revisions, and statutory compliance.
Human Resources and Customer Service Assistant
Supply-chain and operational documentation in an organization without a dedicated HR function; transitioned into HR problem ownership as employee relations and policy gaps emerged.
Core Capability Areas
HR Functional Ownership
- Employee Relations & Dispute Resolution
- Role-Based Compensation Benchmarking
- Performance Management & Calibration
- Payroll & Attendance Process Design
- Statutory Labor Compliance & Policy Governance
Operational Systems & Data
- Structured Data Modeling & Audit Trails
- VBA / Excel Operational Automation
- Cross-functional Workflow & Case Management
- Exception Triage & Human-in-the-Loop Design
- AI-Assisted Digital Prototyping
Education
Chang Gung University
2011–2014Graduate studies in Business Administration (degree not completed)
Fu Jen Catholic University
2007–2011Bachelor's degree, Hospitality Management